Email: support@sleepsnaps.com
App: SleepSnaps — Sleep Camera & Snore Recorder (iOS 17+)
Bundle ID: com.smbdm.sleepsnaps
In-app: Settings → Contact support (uses the address compiled into that build).
Camera unavailable. Grant Camera in iOS Settings. A watch cannot start without it.
No snore / talk clips. Grant Microphone, or you’re in movement-only mode (the watch screen says so).
Watch stopped overnight. The phone locked, a call/Siri interruption hit, the battery died, or iOS suspended the app. Keep it plugged in, disable Auto-Lock, leave SleepSnaps in the foreground. Auto-Dim only dims the UI; it is not a background daemon.
Empty morning. Lighting, distance, duvet covering the frame, or a very still/quiet night. Detection thresholds are fixed in this version (motion ~0.3, sound ~0.35). There is a sample night in the empty home state so you can see the UI.
Can’t share the night reel. Share is a Pro feature in the launch plan. Also needs at least one clip from that night.
Delete data. One clip from the player, one night from the night report, or Settings → Delete all nights and clips.
SleepSnaps does not diagnose, treat or monitor any medical condition. The rest score, the snoring and sleep-talk labels and every other number in the app are rough estimates produced by simple movement and sound heuristics.
Loud or frequent snoring, gasping, or pauses in breathing can be signs of sleep apnea and other conditions. This app cannot detect them reliably. If you are worried about your sleep or breathing, talk to a doctor or a sleep specialist.
Do not use SleepSnaps as a baby monitor or to watch over someone who is ill, elderly or otherwise depends on being monitored. It can stop recording without warning.
Do not send sleep videos to support unless we ask. We do not want your night.
support@sleepsnaps.com is a contact placeholder — mail is not set up yet.